Project Manager - Additional languages such as Portuguese, Dutch or Arabic would be an additional bonus.  

Job title: Project Manager, SailPoint (SAS) Success Acceleration Services

​About SailPoint: 

SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. 

Built on a foundation of Artificial Intelligence and Machine Learning, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time — matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise. 

About the role: 

As a Project Manager, your primary responsibility would be to oversee end-to-end project delivery from initiation to closure while ensuring that the projects meet the outlined scope, timeline, and budget. 

You will be a key communicator having excellent written and verbal skills, effectively setting and managing customer expectations, providing clear guidance, and maintaining consistent communication to deliver a seamless experience throughout the project lifecycle. Co-ordinate customer meetings and proactively highlight value driven portfolio benefits. 

Your organizational skills will be crucial as you manage, and update project information ensuring the stakeholders and purchased services are being fully leveraged. 

You will be collaborating with Customer Success Managers to initiate and drive project execution. 

Your judgment in involving the right stakeholders at the right time will be critical for project success. 

You will leverage tools like Smartsheet to track progress, manage risks, and ensure transparency with stakeholders. Ensure that all project documentation is accurate, accessible, and up to date.  

Ensure timely and accurate project updates in Salesforce on a weekly basis. 

You will be expected to have the ability to take initiative and lead with influence toward positive outcomes, manage and resolve conflict. 

Manage change and expectations to maintain progress toward successful and timely work or project completion. Use appropriate tools and metrics to track key data and deliverables. 

Continuously monitor, manage, and proactively mitigate risk and issues. Adapt or adjust mitigation strategies as new information is obtained. Effectively manage escalations and related communication.  

Roadmap for success 

30 days: 

• In your first 30 days, you will immerse yourself in understanding SailPoint's offerings, organizational structure and team dynamics. You will have regular check-ins with your mentor, who will help you navigate the tools, processes and ongoing projects which are critical to your role. Familiarize yourself with project management tools and best practices used within the organization.  

• Shadow ongoing projects, observing the dynamics of execution and decision-making.  

90 days: 

• Take full ownership of customer projects, serving as the single source of truth for all stakeholders. Drive high-impact discussions with customers, setting expectations and aligning deliverables. Fine-tune processes, bringing fresh, strategic insights to optimize workflows. 

6 months: