Customer Service Representative I

Schedule:

• Rotating schedule of three 12‑hour shifts per week
• Shift times may include 7:45 AM–8:15 PM or 7:15 AM–6:45 PM (Saturday & Sunday shifts)
• Must be available to work weekends and holidays

Position Overview

This role supports a primary care facility located on the north side of Indianapolis. The office operates seven days a week and requires someone who excels in a fast‑paced environment and is comfortable navigating evolving and unexpected challenges. The ideal candidate is patient‑focused, adaptable, and committed to delivering compassionate, high‑quality service.

Top Responsibilities

• Provide compassionate and empathetic care to patients
• Clearly explain processes, procedures, and next steps to patients
• Apply strong problem‑solving skills to address patient needs
• Follow detailed and stringent clinical and administrative protocols
• Respond to patient inquiries by phone and email
• Determine appropriate solutions while adhering to organizational guidelines
• Coordinate issue resolution with other departments as needed
• Collect and enter patient demographic and billing information
• Assist with scheduling and database updates

Top Skills for Success

• Strong teamwork and collaboration abilities
• Critical thinking and sound judgment
• Exceptional attention to detail
• Ability to remain calm and effective in a fast‑paced setting
• Customer service experience (especially in high volume/fast-paced settings).
• Medical office, or insurance experience is a plus.

Qualifications

• High School Diploma or GED required
• No experience required (training provided)
• Knowledge of medical terminology or medical coding preferred
• Ability to type 30+ words per minute
• Basic working knowledge of computers and ability to navigate multiple systems

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.