Sr. Director, Digital Employee Experience

Your Role

The Developer and Employee Experience team, who ensure that our employees have the greatest tools, and our development teams can use a self-service platform. The Sr. Director, Digital Employee Experience will report to the Vice President, Developer and Employee Experience. In this role you will partner to establish the strategic direction on how we help our organization modernize the ways in which they work, how we support them, and ensure that we are continually evolving. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
 

Your Work

In this role, you will:
•    Be a champion for innovation – understand and articulate trends that create business and financial value for the organization. 
•    Be aware and understanding of emerging technologies and their impact on the business; sponsor and evangelize new technologies across the enterprise.
•    Partner and establish a shift-left strategy that empowers our support teams to reduce the impact to BSC employees. 
•    Lead planning, service delivery and financial management for department.
•    Define a strategy that implements modern workplace technologies and enhances the usability of tools for Blue Shield of California employees.
•    Work as an expert consultant to business departments to create a user rich experience assisting with development of clearly defined business requirements. Oversee solution designs and establish associated reusable patterns and integration guidelines.
•    Develop and maintain standards, procedures and methodologies for effective consumption and support of services.
•    Ensure performance and availability of services meet SLA's and objectives through monitoring, timely service restoration, and tuning; and strive to continuously improve service metrics.
•    Define a strategy to look at trending support needs and partner closely with all operational teams, within Digital Employee Experience and outside to analyze key metrics to establish continuous improvements into the solutions provided to BSC employees.
 

Your Knowledge and Experience

•    MS in Computer Science, Information Technology, Management Information Systems, or related field (or equivalent experience)
•    15+ years of related IT business work experience with 8+ years of experience  leading and building high performing technical teams.
•    Proven experience as a technology evangelist , where you have demonstrated an ability to influence and change how an organization works, which increases the adoption of our modern collaboration tools
•    Significant experience with entire Office 365 suite and managing the education and change management with changing teams to working tools hosted within the “cloud”
•    Effective communicator with a strong customer service orientation, ability to communicate effectively across multiple levels, and lead and influence senior professionals.
•    Significant experience with scoping and managing process improvement and tools deployment projects.  Management skills in an operationally changing environment, with drive for results and success based on planned objectives.
•    Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or integrating diverse technology applications.
•    Provide experience establishing and executing an Asset Management program that moves us to a model where we only pay the minimum of what we need from a licensing/deployment perspective.
•    Experience with mobile data management technologies, desktop management and software distribution experience, search and content technologies. workflow technologies, and network management and modernization. 
•    Strong background and working knowledge of all phases of systems analysis, design, programming, testing, and implementation.
•    Strong oral and written communication skills.