Property Manager - Artistry Apartments

Description

Milhaus is an award-winning, mixed-use development, construction, and property management company that specializes in Class A, urban, multifamily residential buildings. Headquartered in Indianapolis, Milhaus is comprised of inspired and industrious individuals who are passionate about the development of mixed-use and multifamily communities. We provide exceptional customer experiences and create solutions for neighborhoods that positively impact communities by providing unparalleled expertise in real estate, investment, development, construction and management.

The Senior Director of Residential Services is responsible for the overall management of multiple multifamily projects and/or complex multifamily projects as determined by leadership. Responsibilities include marketing, budgeting, financial management, oversight of the physical plant and supervision of staff. The Director will communicate regularly with all necessary Milhaus employees, lenders, property owners, financial partners, fee clients and other individuals as deemed necessary to fulfill the responsibilities of the position. The Director will ensure that the property meets or exceeds its financial performance targets and ownership objectives. Financial performance and attainment of ownership objectives will be achieved by ensuring that:

• Revenues are maximized.
• Expenses are carefully monitored and controlled.
• Staffing levels are appropriate.
• Employees are properly trained.
• Resident satisfaction is a continual focus.
• The property is maintained to the highest standards with a continual focus on asset preservation and enhancement.
• Regulatory compliance and adherence to all legal requirements are reinforced.

Essential Position Functions

1. Financial Performance

• Prepares and submits annual property budget for review by September 30.
• Ensures that property budget is monitored closely to meet or exceed budgeted NOI.
• Develops and implements systems to maximize property revenue and to control operating expenses.
• Reviews property financial performance continually and prepares monthly variance report to budget.
• Participates in the preparation of financial and ownership reports as directed.
• Ensures that all rents and fees are collected on time and deposited.
• Initiates appropriate collection and legal actions for accounts receivable.
• Initiates all purchases within approved spending limits and budget requirements.
• Monitors purchasing and expense control through the periodic approval of invoices and review of property general ledgers.
• Oversees and monitors the bid process for all contract work and looks for efficiencies and economies of scale.
• Ensures that paperwork or reimbursements from property Reserve for Replacement account is processed in a timely fashion to minimize financial strain to Company and the property (if applicable).
• Works collaboratively with other Property Managers to compare “best practices” and expenses per unit on other properties.
• Identifies/implements ancillary income sources to increase property revenues.
• Manages the process of passing through appropriate fees and utility payments to maximize NOI.

2. Marketing/Leasing

• Develops and implements an annual marketing plan to maximize occupancy and updates the plan quarterly.
• Updates market information and rental comparison survey at least monthly.
• Recommends appropriate adjustments to rent levels and/or rental concessions in response to occupancy levels and changes in the marketplace.
• Develops and implements resident retention strategies, including an aggressive lease renewal program.
• Ensures that resident satisfaction is a continual focus.
• Approves all rental applications.
• Ensures that residents are in compliance with all provisions of their leases.
• Inspects vacant apartments for market readiness and ensures that an ample inventory of market ready units is available at all times.

3. Asset Preservation

• Conducts regular exterior and interior inspections.
• Supervises the property maintenance functions including scheduling, purchasing, service response, and turnover procedures.
• Establishes and monitors a system for following up with residents on completed service requests.
• Supervises the completion of budgeted, scheduled capital improvement projects.
• Ensures move-in and move-out inspections are completed on a timely basis.
• Monitors the completion of periodic preventive maintenance procedures.
• Reports potential liability issues and acts to minimize any risk management exposure.

4. Personnel Management

• Recruits, hires, trains, coaches, develops and disciplines on-site staff.
• Admin