Loan Operations Supervisor I - Auto Finance

Work Location:

United States of America

Hours:

40

Pay Details:

$52,000 - $77,480 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Loan Operations Supervisor I oversees operations of several functions or processes in relation to auto finance, manages workflow and staff of quality control specialists and credit bureau dispute specialists. 

Depth & Scope:

• Supervises operations of one or more discrete units or teams in operations
• Recommends modifications to improve performance of units supervised within framework of established policies
• Works with Supervisor II or Group Management to address performance problems, hire staff, train team members, etc
• May supervise a unit or units geographically separated from department management
• Ensures SLAs are consistently met
• Monitors day-to-day activities of the department
• Responds to elevated customer issues
• Participates in project teams within team or across the division
• Works to incorporate WOW! Standards within team
• Facilitates meetings; records minutes
• May recommend and implement the achievement of process enhancements
• Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group
• May develop relationships with management of internal and external functions/departments to enhance productivity of managed units
• Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
• May facilitate change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary
• May supervise the performance management process, supporting Employees in their personal and performance development

Education & Experience:

• HS or equivalent with progressive work experience in addition to experience below
• 1-3 years related experience required
• Knowledge of processes and procedures of related areas is preferred
• Leadership, coaching, counseling, and supervisory skills
• Excellent written and verbal communications skills
• Knowledge of relevant banking rules and policies is preferred
• Some budgetary management experience is preferred
• Ability to balance competing priorities and make sound business decisions is required
• Work supervised is generally divided into 2 or 3 discrete functions and Employees supervised are usually between 10 and 20
• Occasional travel may be necessary

Preferred Qualifications:

• auto finance experience
• credit dispute experience

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

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