Principal Consultant - Pega

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
At TTEC Digital our consultants work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Utilizing the TTEC Digital 360 model as a guide, our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way.  As a Principal Consultant, you will not only be working with clients to deliver world-class solutions, but also mentoring other team members and beginning to participate in pre-sales activities. At the same time, you’ll experience support for your personal and professional growth.

What You'll Be Doing

• Develops sustainable business relationships with clients, gaining increased knowledge of their needs and challenges to implement effective solutions through TTEC Digital offerings.
• Presents project vision, architecture, and strategy to clients while driving transformation and innovation in medium-large client organizations.
• Assists business development with project requirements. Develops related estimates and aids in completing the Scope of Work (SOW).
• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
• Conducts related needs analysis and gathers client requirements. Successfully installs, configures, deploys and customizes TTEC Digital Solutions for multiple clients.
• Create epics, features, and user stories to ensure development outcome will result in desired product outcomes, manage scope and manage traceability matrix.
• Work closely with System Architects to ensure completeness of requirements.
• Understand and gather functional and non-functional requirements detailing the client user journeys while creating draft Pega Flows and UI.
• Creates and/or conducts testing to validate that solutions meet specifications of the SOW. Ensures assigned projects are delivered in alignment with TTEC Digital best practices.
• Demonstrates leadership responsibilities on projects of various sizes.  For example, may assist the team manager with project identification and assignment as needed. Ensures consultants are aware of timelines associated with assigned tasks.

What You'll Bring to the Role

• Mastery of one or more of the following Pega-related disciplines: Pega Customer Service, Pega Platform, Pega Customer Decision Hub.
• Minimum 8+ years’ experience working with relevant Pega technologies in a professional services environment.
• At least 6 years of experience leading project teams, either formally or informally.
• Strong understanding of business operations and processes, and the ability to identify and implement IT solutions that solve management needs. 
• Bachelor’s degree in Computer Science, MIS, or a related field preferred.
• Certification in relevant Pega discipline(s) preferred.

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
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