Engineering Technician II, Field Service

<div class="content-intro"><p> </p> <p><strong>Step into a career with ASM, where cutting edge technology meets collaborative culture. </strong>​</p> <p>For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  </p></div><p><strong>Job's mission</strong></p> <p><em>ASM is recruiting for Engineering Technician in our Sales & Service business function located in Korea. The primary responsibility of this position is to perform Complete Kit Management (CKM) activities at customer sites, supporting equipment operations and maintenance requirements. In addition, the Field Service Technician will work as part of the same team as the Field Service Engineers (FSEs) and provide support for FSE activities as required, including equipment installation, preventative maintenance, troubleshooting, repair, and other field service-related tasks. You will contribute to maintaining high equipment availability and customer satisfaction while supporting ASM semiconductor capital equipment in customer manufacturing environments</em></p> <p><strong>What you will be working on</strong></p> <ul> <li>Monitor, inspect, setup, and maintain ASM equipment in the field to prevent equipment downtime.</li> <li>Perform equipment PM and maintenance. Troubleshoot hardware and software related issues during PM.</li> <li>Accurately document all maintenance activity and provide field service reports.</li> <li>Work onsite at various customer locations in a cleanroom environment.</li> <li>Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing permanent solutions while maintaining a "safety first" mentality</li> </ul> <ul> <li>고객사 클린룸 내에서 장비 설치와 설치 후 유지보수를 위한 서비스 활동을 담당</li> <li>클린룸 환경에서 다양한 고객 사이트에서 근무</li> <li>설비 PM, maintenance</li> <li>고객사 설비 대응 ( 파트 반출입, 전산시스템 사용하여 파트업무처리)</li> </ul> <ul> <li>하드웨어 및 소프트웨어 관련 트러블슈팅</li> <li>모든 유지보수 활동을 정확하게 문서화하고 현장 서비스 보고서 작성</li> </ul> <p><strong>What we are looking for</strong></p> <ul> <li>Associate degree in Electronic, Electrical, Mechanical, or re