Senior Manager, Internal Controls

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a Business Risk & Controls Senior Manager for the Legal Organization, you will manage and execute the day-to-day first line risk management program activities to ensure operational excellence and appropriate levels of risk mitigation.

Job Description:

Essential Responsibilities:

• Lead complex projects related to internal controls and risk management.
• Resolve complex problems by applying specialized knowledge in internal controls.
• Develop methods and procedures for new assignments to improve internal control processes.
• Collaborate with cross-functional teams to implement best practices in internal controls.
• Analyze current business trends to inform internal control strategies and improvements.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Key responsibilities include, but are not limited to the following:

• Creating the risk and control framework including process, risk and control documentation
• Ensuring timely root cause analysis, management and resolution of issues that occur; 
• Work with cross-functional BRCLs (Business Risk and Control Partners) when triaging potential gaps or breakdowns as identified by Legal
  Drive execution of Incident and Risk and Compliance Plan (RCP) deliverable remediation
  Support Legal process owners in creating and maintaining relevant Policies and Procedures
  Oversight of third-party risk management program compliance; 
• Maintenance of Resiliency Planning for the Global Legal Org
• Maintenance of Risk Management tool (Service Now) data for areas of responsibility
• Manage audit, testing, and exam activities impacting Legal:
  • Understand exam scope and analyze impact for each business unit
  • Respond to Exam Engagements (e.g., Second Line of Defense reviews, Internal Audits, Regulatory Examinations)
  • Facilitate review of potential findings from audits and testing with Legal stakeholders
  • Negotiate / Influence with Internal Audit / Second Line of Defense and Senior Stakeholders pertaining to but not limited to Exam Scope and data requirements, Issue Ratings and overall Exam Ratings
  • Support drafting of audit issues and remediation plans within the prescribed timelines and obtain the appropriate approvals

To do this, you will:

• Use your risk management expertise to work closely with legal leaders and business leaders to solve complex