The North Face: Store Manager - Sawgrass Mills

Store Manager 

As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities as the Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn create a consistent best in class customer experience that aligns with our brand’s purpose and values. Additionally, you are responsible for setting an example for customer engagement and selling for your team. You are responsible for maximizing store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed. 

Join the North Face Family  

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our “true north,” the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve. 

• As we enter our sixth decade, we pledge to: 

• Empower exploration and the thrill of the unknown for as many people as possible. 

• Protect the places where we live, play, and operate. 

• Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain. 

How You Will Make a Difference: 

• Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets 

• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.  

• Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed. 

• Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store. 

• Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success. 

• Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.  

• Maintain store inventory through proper shipping and receiving procedures. 

• Select, hire and develop a high performing team 

• Build an active talent community and network  

• Responsible for development of staff: 

• Activ