Associate Director - Access, Reimbursement & Fulfillment Analytics

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The AbbVie Patient Services (APS) organization is responsible for providing exceptional patient experiences through the identification and execution of resources to support patients throughout their treatment journey. The APS MABI function serves as the catalyst for understanding the patient’s treatment experience and developing analytical resources to support the APS team. The Associate Director, Neuroscience & Eye Care Access, Reimbursement & Fulfillment Analytics position will provide best in class analytics leadership for the Access, Reimbursement and Fulfillment team within APS MABI. It will focus on Patient Support Program services, including Copay, Field Reimbursement Managers (FRMs) and Prior Authorization enablement. A core focus will be on improving and optimizing patient conversion, and helping to identify, reduce or eliminate any relevant barriers related to patient access through patient journey tracking.

KEY RESPONSIBILITIES:   

• Map out all aspects of the patient journey and identify all barriers to patient access
• Define and oversee the development of analytical solutions that explain the drivers or barriers impacting patient outcomes
• Establish KPIs and manage the development of dashboards that provide visibility into the performance of access solutions, including Copay, FRMs and Prior Authorization enablement
• Utilize third party vendors such as IQVIA, Symphony, Relay Health and CoverMyMeds to facilitate and accelerate the patient journey
• Identify and address key business issues related to program execution and performance, ensuring that multiple partners/stakeholder perspectives are considered
• Lead integration with Market Access and Bra