Support Representative, RCSS

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

 

The position is responsible for managing payment consolidator program in order to accommodate timely posting of files by cash posting. This position has no responsibility for providing care to patients.

 

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Sorts, distributes, and processes correspondence.
• Prepares and scans documentation.
• Retrieves and returns voice mail messages, providing exceptional service.
• Maintains supply inventory.
• Pulls EOBs or other billing documents, as needed, for audit purposes.

Knowledge / Skills / Abilities

• Demonstrated ability to express information in a clear and understandable manner.

• Demonstrated ability to organize and prioritize work to meet productivity expectations and/or deadlines.

• Ability to identify root cause of issues and design logical approaches for resolution.

• Ability to accurately and thoroughly accomplish tasks.

• Promotes cooperation and commitment to team goals.

• Ability to solicit and act on constructive feedback, challenge oneself and demonstrate resilience in the face of opposition.

• Ability to provides outstanding service through empathy, issue resolution and follow through.

Qualifications

Qualifications

Required

• Two years of office, customer service, administrative or clerical experience.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Sitting, Speaking, Standing