Client Service Call Center Representative

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

 

Vertical Screen is at the forefront of the applicant screening industry.   We design innovative technology that delivers accurate, timely results to our clients.  Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.  

Job Description

The Customer Service Representative provides customer support by problem solving and troubleshooting and responding to external or internal user requests via phone, chat or email.

 

This is an on-site position out of Warminster and we are seeking the shift of Monday - Friday 11am to 7pm. This position pays $16hr. 

Responsibilities

• Provide client support on a wide range of items.
• Respond to external or internal user requests for service and determine nature and extent of support needed.
• Respond to client issues of all kind via phone, chat and email.
• Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
• Investigate error messages and determine resolution.
• Train users in startup, basic, and advanced use of our websites.
• Responsible for handling all aspects of incoming communication and working along with other departments for follow up/direction.
• Investigate issues to determine the proper department for resolution.
• Provide timely and accurate information to incoming client requests.
• Process client orders/changes according to established department policies and procedures.

Required Skills

• Excellent time management and organizational skills
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel. 
• Communicate well both orally and written. 
• Must be detail oriented
• Must have strong telephone skills

Education

A high school diploma or GED is required.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• On-site Employee Gardens - plants & flowers provided
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran