Sales Operations Manager [Retail]

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Manager

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of PwC’s Commercial & Service Excellence platform you will work with retailers to improve performance and profitability across core commercial functions. As a Manager you will lead, develop, and coach teams while guiding workstreams across client engagements, providing top-tier, actionable deliverables that drive measurable impact. This role offers the chance to work closely with client leaders across various retail functions, leveraging PwC methodologies and technology capabilities to enhance decision-making and operational effectiveness.

Responsibilities

- Utilize PwC methodologies to improve decision-making processes

- Analyze retail trends and technologies to inform strategic initiatives

- Communicate insights effectively to diverse audiences

- Drive measurable impact through retail transformation projects

- Foster a culture of continuous improvement and innovation

What You Must Have

- Bachelor's Degree

- At least 6 years of experience

What Sets You Apart

- Demonstrated experience delivering measurable impact in retail transformation initiatives

- Ability to translate ambiguous retail challenges into structured solutions

- Building trust with senior client stakeholders across commercial functions

- Proven success leading teams through fast-paced, analytically driven work

- Familiarity with emerging retail trends and enabling technologies

- Contributing to business development and thought leadership activities

- Supporting engagement planning, risk identification, and quality control

- Proficiency in communication, facilitation, and presentation for diverse audiences using MS PowerPoint

Travel Requirements

Up to 80%

Job Posting End Date

May 26, 2026

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a