Laboratory Technician B - Clinical Immunology - Mount Sinai Hospital - Full Time/Days (incl wknds & hol)

Handle all internal and external customer contacts regarding reference laboratory testing. Receives, resolves and communicates outcome of complex issues. Act as liaison between internal and external reference laboratory vendors.

1. Troubleshoot all problem specimens that have been designated for reference labs.

2. Add on and cancel testing at reference labs when requested.

3. Cancel tests that have been canceled at reference labs, enter comments and provide credit when applicable.

4. Communicate to physicians and clients when special circumstances arise in the processing of their specimens at reference labs (i.e. order of priority when requested by reference labs, acquiring additional information as needed by reference labs, attain

5. Ensure that results are transmitting properly with the interfaced labs.

6. Enter results that are reported via fax and mail.

2. Add on and cancel testing at reference labs when requested.

8. Monitor problem specimens and discard when necessary.

9. Generate reports to track all specimens for Reference Laboratory vendors.

10. Responsible for resolving interface exception logs and ensuring exceptions are resolved in an efficient manner.

11. Assist in obtaining information on new and/or complex reference tests.

12. Assist in issuing revised reports as necessary.

13. Troubleshoot reference laboratory issues and notify supervisor of potential problems.

14. Order and keep inventory of supplies needed to process specimens.

15. Sort, file and store requisition slips for reference laboratory vendors.

16. Sort, file, store and dump extra specimens for reference laboratory vendors.

17. Keep temperature log of refrigerators and freezers used to store specimens.

18. Keep a clean and safe work environment

19. Any other duties assigned by supervisor

Collective bargaining unit: SEIU 1199-MSH

Strength through Unity and Inclusion

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About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and E