Supervisor – Robert Center for Community Health Navigation – Queens

Location

Queens, New York

Shift:

Day (United States of America)

Description:

Join Our Mission at NewYork-Presbyterian/Queens: Excellence in Patient Care and Community Support 

At NewYork-Presbyterian Hospital, we are committed to delivering excellence in clinical care, patient safety, education, clinical research, and science. As part of our mission, the Patient Navigator Program empowers and educates patients on accessing and utilizing healthcare services. Our goal is to support patients and caregivers in creating effective care plans and to connect them with the right health and social services to optimize their well-being.

Supervisor – Robert Center for Community Health Navigation – Queens

In this vital role, you will work closely with the Program Manager to oversee the daily operations of the Patient Navigator Program. You will lead and supervise ED Patient Navigators, ensuring the program operates smoothly and aligns with hospital policies and procedures. As Supervisor, you will monitor performance quality standards, serve as a key liaison between the Program Manager and staff, and assist with recruitment, training, evaluation, and staffing decisions—including scheduling, holiday, and vacation time.

You’ll address program-related inquiries, resolve issues, and take corrective actions as needed. Unresolved matters will be escalated to the Program Manager. Additionally, you’ll gather operational data to assist in preparing summaries and reports, while managing special projects and other duties as assigned.

The Patient Navigator Program is based in the Emergency Department, where it serves both pediatric and adult populations, ensuring that each patient’s journey through healthcare is as smooth and informed as possible.

This is a full-time position based out of our NYP/Queens site. The shift is 9:00am-5:00pm and 12:00pm-8:00pm. A flexible schedule is preferred, as the Supervisor may be required to work on Saturdays and Sundays.

Preferred Criteria:

• Bachelor's degree
• Previous supervisory experience
• Knowledge of hospital and community resources
• Flexible schedule, including availability to work Saturdays and Sundays

Required Criteria:

• Associate’s degree or equivalent work experience
• 1-3 years of experience in healthcare and/or community social services
• Strong understanding of employee engagement and supervision
• Excellent oral and written communication skills
• Multilingual (Spanish/English) or (Mandarin/English)
• Proficiency in Microsoft Word and Excel
• Ability to communicate effectively with clients, patients, and coworkers

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

__________________

• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$68,500-$89,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.