Director of Operations (1st Shift)

Job Description:

Who We Are: 

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. 

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. 

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. 

Cart.com Fast Facts: 

• 6,000+ customers worldwide 

• 1,600+ employees globally 

• 17 warehouses nationwide, totaling over 10 million square feet of space 

• Headquartered in Houston, TX with international offices in Mexico and Poland 

Our values: 

Cart.com is building a company that is committed to living out these 6 core values: 

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. 

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. 

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. 

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. 

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. 

• Remember to be human: We work hard, but we leave room for the people, places and things that we love. 

This position is open to applicants or individuals who are located in or around Groveport, OH.

The Role:  

As the Senior Director of Operations, you will lead all aspects of operational excellence at Cart.com’s fulfillment centers, ensuring efficiency, safety, and scalability to meet growing business demands. Reporting to the Regional Director of Fulfillment Services, you will oversee a team of managers and supervisors, develop and implement strategic plans, and optimize processes to ensure exceptional service levels.

This role requires a balance of strategic vision, hands-on leadership, and cross-functional collaboration to drive performance and align fulfillment operations with Cart.com’s overall business objectives.

What You’ll Do:

• Lead end-to-end fulfillment center operations, including receiving, inventory management, picking, packing, and shipping, ensuring operational excellence.

• Develop and execute strategic plans to scale operations, improve efficiency, and support company growth.

• Drive process optimization initiatives using Lean and Six Sigma methodologies to eliminate waste, improve productivity, and reduce costs.

• Collaborate with cross-functional teams, including IT, HR, and finance, to align operations with company goals.

• Manage and mentor a team of operations leaders, fostering a culture