Service Logistics Coordinator

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defense, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centers, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
 

Job Description

As a Service Logistics Coordinator, you will be responsible for a variety of logistics and material handling tasks, including shipping and receiving, scrap removal, recycling, tracking and delivering parts, scheduling pickups, and completing shipping documentation. You will verify incoming shipments against packing slips and confirm orders in ServiceMax. A key part of this role involves supporting your team by actively sharing information and assisting peers when needed.

Responsibilities

Essential functions—essential functions, including how an individual is to perform them and the frequency with which the tasks are performed; the tasks must be part of the job function and truly necessary or required to perform the job.

Job duties to include but are not limited to;

• Maintain clear, professional, and effective communication in both verbal and written forms across all levels of the organization.
• Develop and sustain collaborative relationships with the Field Service Team and Logistics personnel to ensure alignment with customer requirements and timely fulfillment of parts needs.
• Implement cost-control measures wherever possible to enhance operational efficiency and support budgetary goals.
• Demonstrate flexibility in work schedule, including availability for travel, overtime, and non-standard hours as required by business demands.
• Ensure full compliance with company health, safety, and environmental policies and procedures at all times.
• Adhere strictly to all applicable U.S. export control laws and security regulations.
• Perform additional responsibilities and tasks as assigned to support departmental and organizational objectives.

Qualifications

Education Requirements

Required/Preferred: 

·  High School Diploma or GED required

·  Preferred education Associate’s Degree/Related Trade Certification  (Equivalence achieved through comparative work and life experience of 2-3 years is acceptable

Years of Experience:  2-3

Education Level: High school Diploma or GED required

Additional Qualifications: Minimum of 2-3 years’ experience directly involved with organizing and accounting for parts, shipments. While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

Technical Knowledge, Skills and Abilities:

• Strong communication skills with a focus on customer service and teamwork.
• Highly responsive to customer needs; must be available for short-notice travel.
• Well-organized with strong interpersonal and communication abilities.
• Proficient in ERP systems, including SAP.
• Demonstrates excellent customer service skills and ability to handle stressful situations.
• Self-motivated, dependable, and accountable.
• Professional and effective telephone communication skills.
• Physically capable of lifting/carrying up to 50 lbs and pushing/pulling up to 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Comfortable working in physically demanding environments requiring bending, twisting, and full body mobility.
• Able to follow safety procedures and work in extreme or hazardous conditions (e.g., high temperatures, humidity, noise, confined spaces).
• Skilled in reading and interpreting technical and operational information.
• Capable of managing multiple complex tasks and