Customer Care Specialist

Customer Care Specialist Job Posting 

Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by providing unmatched innovation, quality, and service in the industries we engage. We believe our employees are our most valuable assets, and we are committed to providing a safe and engaging environment where you can be passionate about the work you do and have opportunities to learn and grow. Winnebago is excited to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. 

Winnebago Industries, Inc. has an immediate need for an experienced candidate to fill a Customer Care Specialist position. This position will be based in Elkhart, Indiana and will require driving at times to our Middlebury location. 

Position Description: The Customer Care Specialist provides technical support, authorizations and responds to general inquiries to our retail customers. Primary Objective of Position: • Answer incoming customer calls • Answer Customer Care emails within a 24-hour period. • Provide technical support and diagnostics. • Assist with locating local dealerships and non-Winnebago contracted service facilities. • Process customer reimbursements for non-Winnebago contracted facilities. • Obtain authorization from vendors for vendor related product failure. • Document correspondence via AX tickets with appropriate TREAD code. • Any and all other tasks as requested by Management. Key Competencies: • RV industry knowledge or background • Strong written and verbal communication skills. • Ability to work in a fast-paced environment. • Strong computer and typing skills Preferred Experience and Education: • Experience with Microsoft products (Outlook, Excel, Word). • Minimum 2 years of experience with OEM RV customer service.