Customer Service Representative

Company Description

We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence. 

Job Description

In this diverse role, the Customer Service Representative serves as a point of contact for customers with questions regarding orders, products, deliveries, and provides support for workflow efficiency.  Answer and direct incoming calls and respond to inquiries. 

  KEY RESPONSIBILITIES

• Review and evaluate customer orders for data accuracy and completeness
• Obtain missing or correct data when necessary to process customer orders in a timely manner
• Assure quality and consistency of data by partnering with operational teams when processing orders and invoicing
• Proficient with overseas/global shipping orders. Customs and tariff/HS codes.  
• Maintain sales order tracker and customer records
• Communicate with customers and other external locations and provide any concerns or feedback to the appropriate internal team members
• Work closely with operations to efficiently process available units for timely delivery 
• Maintain proficiency with Salesforce and major customer ordering systems 
• Follow established processes and procedures to complete daily shipping documents and invoicing
• Administrative duties such as filing (hard copy and electronic), copying, scanning and data entry
• Participate in a variety of office projects and administrative requests when necessary 
• Other duties may be assigned as required. 

Qualifications

• Proven work experience in an administrative support role; ideally as a Customer Service Representative
• Previous experience in overseas/global shipping processes
• Excellent customer service skills with a can-do attitude
• Proficiency with sales and CRM tools (preferably Salesforce). 
• Strong MS Office applications experience and abilities (Word, Excel, PowerPoint, Outlook, etc.)
• Experience with SAP or similar ERP software highly desired
• Willingness to adapt to new technologies, strategies, and best practices
• Capable to demonstrate a proactive approach to learning and streamlining processes
• Ability to work independently in a fast paced fluid environment with strict deadlines
• Exceptional organizational and time management skills, with strong attention to detail
• Ability to identify issues, obstacles, and opportunities and then develop and implement solutions
• A strong team player who is dedicated, eager to learn, and willing to be cross trained in other areas
• Effective communication skills, both verbal and written, are important for collaborating with cross-functional teams

Additional Information

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers. 

We also offer a comprehensive benefits package including:

• 100% Employer Paid Medical, Dental and Vision Insurance for full-time Employee-only coverage; you share the cost of coverage for your dependents
• Company Paid Bonus (Percentage dependent on Company profitability and individual performance)
• Company 401(k) Match (up to 6%)
• Mental Health Benefits
• Paid Time Off (Accrued per pay period starting at 3 weeks per year)
• 13 Company Paid Holidays 
• Paid Time Off for Volunteer Work (up to 8 hours per year)
• Employer Paid Supplemental Short-Term and Long-Term Disability Insurance 
• Veterinary Pet Insurance
• Company Social Events held throughout the year
• A Friendly Culture Where People Collaborate and Strive for Excellence