Sr Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal, Inc. seeks Sr Product Manager in San Jose, CA

Job Duties: Collect, organize, and distill customer experience data, market data, and usability studies to inform product requirements that are aligned with PayPal’s strategic and competitive position in the market to develop a global product strategy and roadmap.  Lead cross-functional collaboration with developers and designers to build PayPal’s Rewards program, shape the customer experience, and create the future of commerce. Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision-making and identify potential risks that may impact product quality and/or timeline of deliverables. Monitor product profitability and budget throughout project executions. Lead sprint planning, daily standups, and retrospectives to ensure effective execution, and collaborate with content developers, data scientists, product designers, and user experience researchers to uncover new opportunities. Utilize Key Performance Indicators to periodically evaluate project performance at each project checkpoint. Meet with business and team leads to update on the project status and disclose any potential risks with proposed mitigation plans.  Partial telecommuting permitted from within a commutable distance.

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Management Technology, or a closely related field plus two years of experience in the job offered or a related occupation. Employer will accept a Bachelor’s degree, or foreign equivalent, in Computer Science, Management Technology or a closely related field plus five years of experience in the job offered or a related occupation.

Special Skill Requirements:

1.              Experience defining product requirements and roadmaps for consumer-facing digital products across web and mobile platforms, including prioritizing features for front-end and back-end systems based on customer needs, competitive positioning, and business objectives (2 years)

2.              Experience using data analysis and experimentation methodologies to inform product decisions, including defining KPIs, analyzing performance metrics, designing A/B tests, and applying test results to drive iterative improvements (2 years)

3.              Experience conducting customer research, usability testing, and market analysis, including synthesizing qualitative and quantitative insights to identify user needs, validate product hypotheses, and inform product strategy