Staff CAD & PLM Support Engineer

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We combine the principles of dynamic control and balance with sophisticated mechanical designs, cutting-edge electronics, and next-generation software for high-performance robots equipped with perception, navigation, and intelligence. Boston Dynamics has an extraordinary and fast-growing technical team of engineers and scientists who seamlessly combine advanced analytical thinking with bold engineering. 

As you join our Engineering Applications team, you will have the opportunity to assist our internal customers by identifying and solving technical problems users encounter while designing in the 3DEXPERIENCE Platform.  A successful candidate should enjoy and gain satisfaction from their valuable contribution to the design process.  Your ability to show interest and urgency will develop important working relationships with our design team.  A background in mechanical design gives you key insights into the overall design intent when developing solutions for our engineers.

Day-to-day activities

• Support Engineering Application users (mainly Catia & PLM)  via the helpdesk ticketing system

• Interact with users through live on-screen support sessions

• Document best practices and maintain an internal knowledge base

• Create training materials

• Researching product functionality

Desired skills

• Minimum 5 years of experience in a related field.

• Working knowledge of other CAD tools like NX, Creo and Solidworks is a plus.

• Some exposure to popular PDM/PLM tools like Arena, Windchill, TeamCenter and/or Aras.

• Been part of a major engineering CAD/PLM implementation is a major plus.

• Proficiency in creating presentations and technical/training documentation.

• Experience working in a customer service type role is required. 

• Superb verbal and written skills as well as ‘soft skills’. 

• Working in or having worked in a manufacturing, aerospace, automotive, or DoD environment will be strongly considered. 

• Eagerness to grow and learn with the organization.  

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

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