LTSS - PROGRAM ELIGIBILITY SPECIALIST

Position Number: 22099532 
County: Statewide 
Posting End Date: 01/21/2025 
Anticipated Starting Salary: $40,340.00 
DCO 

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like childcare centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

 

Hiring Official – Kristi Bartlett - LTSS

 

Minimum Qualifications (from OPM Job Specification)

 

 The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus one year of experience in determining eligibility for social programs and/or agency resources. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee. 

 

 

Job Summary

 

 The DHS Program Eligibility Specialist works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations.  This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act. 

 

 This position requires computer keyboarding skills, frequent travel including some overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. Position assignments are dependent on fluctuating caseloads and employee resources as determined by management staff.

 

 

Special Requirement (Preferred Skills/License/Experience/Travel, Shift Work, etc.)

Some travel including overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, extensive computer work utilizing Microsoft Office Suite, occasional overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is governed by FSLA and approved overtime is compensated.

Position Information

Summary

The Long-Term Services and Supports (LTSS) Program Eligibility Specialist focuses specifically on Long Term Services and Support programs in addition to other human services programs and is responsible for obtaining client information, preparing and monitoring case plans, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency policy.

Functions

Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources.

Requests information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures.

Provides information regarding resources, assistance, and services available to applicant and may visit with client and family members in their homes to determine client needs and provide family and/or parent behavior modification counseling.

Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral informat