Job Description Summary

Company Description
At Steam Power we are used to change and have been continuously adapting to respond to the to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us adopting a strong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization.
We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe.

Job Description
As a member of the Turbine Generator Industrial Parts Sales Team- Parts Sales Manager, you will be an active contributor to your defined portfolio, customer base, growing parts sales to exceed the operating plan with a focus on customer service. This role will require you to support your customer portfolio with outage part needs as well as any emergent needs and stock request.

Success in this role looks like:
Establish yourself as a subject matter expert by demonstrating equipment knowledge, customer service and opportunities to support growth.
You will be an indispensable to the parts sales team, with excellent product knowledge and expertise, driving sales and customer service.

Who You Are:
You are someone who brings equipment knowledge, professionalism, ideas, and structure to obtain sales and successfully deliver to the customers.
You have experience with services, customer service and project completion with success.
You have advanced experience with steam turbines and generators, with a passion for sales.

Job Description

Your Role:

• Achieve parts orders and sales operating plan
• Manage and own all Parts quote activity throughout the deal process, including opportunity identification, strategy creation, proposal development, deal negotiation, order closure and Order To Remittance (OTR) hand-off
• Maintain and communicate up-to-date knowledge of Parts related market trends (technology, pricing, risk, etc.), customer requirements, competitor actions and customer base
• Develop, expand, and manage customer relationships in your assigned coverage area to enhance parts sales
• Proactively develop recommended Parts list during outage pre-planning / pre-bid phase and support Local Customer Team (LCT) and GESPI efforts to grow emergent parts sales during outage events
• Review all forecasted outages, and insure there is a parts plan and strategy for each outage
• Work with Region Pricing Leader to understand market dynamics and apply understanding to market level pricing for parts quote
• Act as region expert on parts pricing guidelines and price deviation process and facilitate / lead all Parts related approvals
• Provide timely, accurate and complete forecasts of Orders and Sales for the Parts segment by supporting maintenance of opportunity pipelines in NEX  
• Act as single point contact for all internal / external Parts matters, such as Customer Issue Resolution (CIR) cases that involve Parts/ NCR’s
• Assist Sales, Commercial and Regional Services teams in identifying opportunities for process and organizational improvement, including support of LEAN activities to improve parts fulfillment for both Inquiry To Order (ITO) and Order To Remittance (OTR) processes
• Partner with GESPI sales managers, GESPI Repair sales managers, Service Managers, and Field Engineers to support customer’s parts needs, parts that enable repairs and/or field services
• Assist application engineering, when appropriate, to maintain complete and accurate unit records
• Partner with parts STM’s, vendors and suppliers to ensure parts are delivered per order agreement with customer

Basic Qualifications:

• Bachelor’s Degree in Engineering or technical discipline from an accredited college or university (OR High School Diploma / GED with a minimum of 8 years of experience in the Power Generation industry and in marketing, sales, project management or customer service within the Power Generation Industry)
• Minium of 3 years of external Customer facing expereince

Desired Qualifications:

• Minimum of 5 years of experience working with / knowledge of Steam Turbine Technology products and services
• Ability and willingness to work flexible / long hours as necessary
• Ability and willingness to travel to determined customer base
• Strong Commercial background
• Strong Field Engineering background
• Familiarity with GEV computer systems (Copics, RPDM, ERP, PLM, Pmax, SBOM)