Director of Carrier Voice Sales

The Sales Director is responsible for leading and developing a team of Account Managers focused on managing and growing a base of existing VoIP Innovations customers. Reporting directly to the SVP of Carrier Voice, this role blends player-coach responsibilities with strategic oversight. The Sales Manager drives revenue through effective team leadership, account development, and cross-sell/up-sell initiatives. This is a metrics-driven role that requires strong communication, leadership, and technical aptitude.

Requirements

Key Responsibilities:

• Manage, mentor, and coach a team of 5 Account Managers focused on existing customer retention and revenue growth.
• Work closely with each team member to set quotas, define KPIs, and ensure accountability to daily/weekly/monthly targets.
• Monitor team activity including 20+ outbound calls per rep per day and a team goal of 200+ customer reviews per month.
• Collaborate with the team on account strategy, solution positioning, and closing tactics to drive monthly recurring revenue growth.
• Conduct regular pipeline reviews and deal coaching to support team performance.
• Provide performance feedback, regular 1:1s, and sales training as needed.
• Review and approve proposals, quotes, and custom solutions developed by Account Managers.
• Ensure Salesforce CRM hygiene across all team activities and produce weekly reports on team performance, forecast accuracy, and pipeline health.
• Partner with internal departments (Product, Marketing, Support) to surface customer needs, advocate for enhancements, and ensure a seamless customer experience.
• Stay informed on the competitive landscape and industry trends to guide team positioning and approach.

Qualifications:

• Proven success managing a high-performance inside sales team, preferably in telecom or SaaS.
• Strong track record in B2B sales with experience in account expansion and customer retention.
• Excellent leadership, coaching, and interpersonal communication skills.
• Experience developing team quotas and managing to KPIs.
• Familiarity with Salesforce.com and a data-driven management approach.
• Technical aptitude with the ability to grasp VoIP technologies and coach reps on solution design.
• Bachelor's degree or equivalent work experience.

Benefits

What We Offer:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Matching 401K program - 100% match on 4%.
• Employee Stock Purchase Plan after one year of service.
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high growth career opportunities 

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.