Account Manager, Commercial

<div class="content-intro"><p><strong>About Kaseya</strong></p> <p data-start="226" data-end="568">Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.</p> <p data-start="570" data-end="898">Backed by <a class="decorated-link" href="https://www.insightpartners.com?utm_source=chatgpt.com" target="_new" data-start="580" data-end="654">Insight Partners</a>, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.</p> <p data-start="900" data-end="1191">Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.</p> <p data-start="1193" data-end="1468">At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.&nbsp;</p></div><p class="isSelectedEnd"><strong>Position Summary</strong></p> <p class="isSelectedEnd">Kaseya is looking for a driven and customer-focused Account Manager to join our Commercial Business team, a strategic growth engine supporting IT departments across organizations throughout North America. In this role, you'll partner with customers across SMB, Mid-Market, Enterprise, SLED (State, Local Government &amp; Education), and Channel segments, helping them simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's industry-leading platform.</p> <p><strong>Key Responsibilities</strong></p> <ul data-spread="false"> <li>Take ownership of a portfolio of commercial accounts, proactively identifying opportunities to expand customer relationships and maximize value across Kaseya's solutions.</li> <li>Build trusted relationships with key stakeholders, understanding customer objectives and aligning solutions to their evolving business needs.</li> <li>Develop and execute strategic account plans, including regular outreach, business reviews, and proactive engagement to drive retention and growth.</li> <li>Identify and execute upsell, cross-sell, and expansion opportunities while cons