Call Center Representative- Taxpayer Resources Center

Job Posting Title

Call Center Representative- Taxpayer Resources Center

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Call Center Representative- Taxpayer Resources Center

Salary- $48,000.00

Why you’ll love it here!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations. 
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

GENERAL FUNCTION

The Call Center Representative is often the first point of contact for taxpayers seeking information regarding their agency accounts.  Representatives serve as a subject-matter expert regarding Oklahoma tax laws and responsibilities include assisting taxpayers by answering questions and trouble-shooting through the Taxpayer Resource Center.  Daily contact involves communication with taxpayers and other agency staff via phone calls, electronic communications, and walk-up windows.

The Call Center Representative will be assigned responsibilities related to providing professional and technical services and assistance to taxpayers, and resolving questions and problems concerning state tax laws or agency policies and procedures to ensure that tax laws, rules, and procedures are interpreted consistently and that taxpayers are in compliance.  They will analyze information presented to determine the nature of a problem, provide assistance in interpreting and applying tax laws, policies, and procedures, advise customers on matters related to the agency’s business operations, and provide other assistance as needed.

TYPICAL FUNCTIONS

The functions performed by employees in this job family will vary by level, but may include the following:

• Assists taxpayers through incoming phone calls or emails and/or walk-up windows

• Provides technical assistance to taxpayers
  • Resolves refund inquiries and responds to taxpayer inquiries on a full range of tax-related bills and notices
  • Determines reporting requirements based on business type, activity, and related laws; explains the provisions of various tax laws
• Determines cause of taxpayer’s delinquent status, using tax laws and rules as source materials, and recommends steps needed by the taxpayer to bring them into compliance with the tax law
  • Determines taxpayer responsibility to file delinquent returns and takes necessary action to close delinquent inquiries
  • Computes appropriate fees and identifies and communicates document deficiencies
• Reviews and analyzes requests for information and clarific