National Program Coordinator - Staff

Job Description

 

Job Title: National Program Coordinator

Reports to: National Program Manager

Status: Full-Time Exempt, Permanent 

Salary: $51,000 - $54,000 Annually

Location: Remote (Intermountain Region, Midwest Region, Southwestern Region Preferred) 

 

Position Summary:

The National Program Coordinator (NPC) is the primary liaison for SCA members and partner supervisors throughout their internships. Responsible for ensuring a positive internship experience, the NPC supports interns directly and assists on-site supervisors. Collaborating across departments, the NPC facilitates a seamless journey from candidate selection to internship completion, while ensuring compliance with regulations. They work closely with the Education/Curriculum and Evaluation teams to align the internship program with SCA's mission and objectives.

 

Job Responsibilities:

Intern and Supervisor Support:

• Advise interns in the field and provide support to host site supervisors.
• Conduct one-on-one check-ins with interns to troubleshoot issues and offer mentorship.
• Host virtual trainings for interns on leadership, social skill development, and teamwork in diverse settings.
• Conduct virtual trainings for host site supervisors on system processes and onboarding expectations.

Operational and Administrative Coordination:

• Monitor intern account management from position submission to final reporting.
• Maintain accurate data in SCA's Salesforce and ADP systems.
• Manage delivery of work objectives per funding agreement to ensure project success.
• Manage a partner internship-in-a-box toolkit for successful internship setup and management.
• Conduct site visits as needed, ensuring compliance and documentation completion.
• Ensure bi-weekly timekeeping and approvals for payroll purposes/compliance purposes.

Program Coordination and Development:

• Collaborate with the Education/Curriculum team to develop and deliver intern and partner content.
• Work with the Evaluation team to review and utilize data for program improvement.

• Develop a communication plan with Alumni and Marketing/Communications teams to engage intern’s post-experience.
• Facilitate collection of impact stories and materials showcasing SCA’s conservation efforts.

Team Collaboration and Professionalism:

• Collaborate with other departments to ensure information consistency and accuracy.
• Serve as on-call Duty Officer and assist in incident response as required.
• Foster teamwork and uphold a positive, professional image of SCA.
• Adhere to SCA policies and procedures outlined in employee handbooks and operational standards.
• Perform other duties as assigned to support organizational goals.

 

Qualifications: 

• Bachelor’s degree with specific major in field of endeavor or relevant coursework/work experience related to the specific field preferred
• Workforce development, career development, internships, or young adult programming experience
• 3-5 years Customer Service experience
• Demonstrated experience in fast-paced environment and ability to work effectively under pressure
• Excellent interpersonal skills and ability to develop and maintain relationships
• Ability to work well as part of a team as well as independently
• Valid driver’s license and driving record that meets SCA standards
• Willingness to travel to conduct site visits, attend partner functions, etc.
• Strong MS Office skills and strong working knowledge of databases
• Salesforce experience a plus
• Experience working remotely under a distance-management structure a plus

Benefits: 

• Employer-Paid Life Insurance, AD&D Insurance, and Short-Term Disability
• Heal