Senior Client Solutions Manager

Description

Company Overview:

Since 2006, BN (an Augeo company since our acquisition in 2023) has been a leader in social media tech innovation and media excellence. BN’s mission has been to provide cutting-edge social advertising solutions that allow brands to maximize their brand voice on social media and drive meaningful results to their bottom line with our suite of tools:

• BN Influencer, which enables brands to transform their employees and fans into influencers to create authentic social content on the brand’s behalf, all while abiding by brand safety standards.
• BN Ads, our in-house media agency that has worked with Fortune 500 clients for over 10 years.
• BN Innovate, our tech innovation hub partners with social platforms and brands including American Express, Meta, TikTok, X, Snapchat, and Pinterest, and create technologies that sit on top of their ad buying platforms, and solve business objectives with our tech expertise

BN has offices in Rochester, NYC, Boston, Bentonville, Kansas City, Hyderabad, and Sydney in addition to Augeo’s offices across the country.

Role Overview:

As a Senior Client Solutions Manager, you will play a key leadership role in launching, managing, and expanding employee influencer programs for some of the world’s most respected brands, powered by the BN Influencer platform. You will own client relationships end-to-end, lead high-level strategy development, and guide the implementation of impactful, scalable programs. You’ll proactively identify opportunities for growth, influence platform innovation, and act as a trusted advisor to clients and internal stakeholders alike.

This role requires exceptional project leadership, communication, and cross-functional collaboration to manage sophisticated client programs with excellence. You will serve as a mentor to junior team members, contribute to process innovation, and help shape how top-tier brands empower their employees as authentic brand advocates.

Key Responsibilities:

Communication & Relationship Management:

• Serve as the senior point of contact for key enterprise clients, fostering deep, trusted partnerships.
• Lead client conversations with confidence and strategic insight, influencing decisions and aligning our solutions to their evolving business needs.
• Champion client satisfaction and retention by anticipating needs, resolving issues quickly, and consistently delivering value.
• Develop and present business review materials that effectively communicate results, opportunities, and next steps.

Strategy Development & Execution:

• Own the development and execution of advanced strategies for employee influencer programs, mapping client objectives to tailored solutions that drive measurable outcomes.
• Identify new program opportunities and lead client expansion efforts, ensuring long-term growth and success.
• Deliver consultative thought leadership that positions BN as an indispensable partner in employee advocacy.

Platform Adoption, Training & Education:

• Lead platform onboarding and enablement sessions, empowering clients to adopt and integrate the BN Influencer platform into their workflow.
• Work closely with engineering, product, support, and marketing teams to enhance platform usage and identify opportunities for innovation and client feedback integration.
• Act as an internal advocate for your clients, championing enhancements and platform evolution to meet client needs.

Project Management:

• Direct cross-functional teams in the execution of complex programs, managing multiple concurrent workstreams and ensuring flawless delivery.
• Define success metrics, timelines, and deliverables using project management tools (e.g., Asana), maintaining accountability across internal teams.
• Mitigate risks, remove roadblocks, and adapt plans dynamically to meet shifting priorities and client expectations.

Insights & Reporting:

• Drive insights and analytics to measure performance, track ROI, and present compelling data narratives to clients.
• Develop and deliver executive-level reporting that reinforces program value and business outcomes.
• Continuously optimize based on performance insights and industry benchmarks.

Continuous Improvement:

• Mentor junior team members and contribute to onboarding, coaching, and peer development.
• Collaborate on internal initiatives to improve team operations, processes, and frameworks.
• Stay ahead of industry trends and innovations, bringing forward-thinking ideas to both clients and the organization.

Requirements

Qualifications: