Manager Food Warehouse & Distribution

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Summary

Manager responsible for the operations & distribution pertaining to the food warehouse functions (receiving, delivery, fulfillment, inventory, picking, etc.). Serves as a leader and culture changer putting process & policy in place and while holding warehouse staff and direct reports are accountable for meeting and exceeding job responsibilities. Leads the warehouse team meetings and attends meetings on behalf of the warehouse senior manager at other departmental business meetings as necessary.  Manages all aspects of warehouse daily operations including operational metrics (delivery time accuracy, fulfillment metrics, order accuracy, etc.) quality assurance, Housekeeping/cleanliness, safety, team member satisfaction, inventory control, logistics, facility maintenance and supply chain requirements to effectively & efficiently supply the park & CW food units. Effectively handles & resolves customer service concerns & complaints (theme park & Citywalk food operating units) with verbal and/or written email follow up. Develop & administer new SOPs, policies & procedures to improve processes and spear heads all training of new team members in job duties.  Holds team member accountable based on policies & procedures.  Participates in and resolves team member HR & TSAT issues.  Develops metrics and accountabilities for team reporting to Manager to constantly improve operations to meet departmental goals.  Independently manages night & day shifts.  Provides coverage for rest of management team when needed creating a one team culture.

Essential Functions:

• Responsible for accurate & efficient receiving of all food and beverage product to warehouse.
• Responsible for the efficient & accurate shipping, stocking, and rotation of food product to the venues.
• Carries out managerial responsibilities working independently with HR partners in accordance with the organization’s policies and procedures to hold team members accountable.
• Works independently with HR partners to resolve scheduling, payroll, and any employee related issues.
• Responsibilities include interviewing, hiring and training associates; planning, assigning and directing work; assisting with performance appraisals; recommending rewards, assisting in disciplinary action, addressing complaints and resolving problems when possible.
• Confers with Assistant Manager(s) daily to ensure that operational procedures are followed for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.
• Manage warehouse labor budget to hit financial targets and participate in the development of annual operating budgets and latest estimates.
• Participate in Labor Relation related union meetings.
• Partners with Quality Assurance team to ensure that temp logs, QA procedures & policies are being upheld in the food warehouse.
• Partner with Inventory Control Manager to ensure all inventory accuracy practices are followed by team members  and collaborate on best practices to ensure the highest level of inventory accuracy
• Interfaces and communicates daily with sourcing department and operations groups regarding service/delivery are efficient and product shortages are minimized.   
• Ensures s