Sr Manager, Repair Field Operations - US West

Date Posted:

2024-06-04

Country:

United States of America

Location:

OTWAH: Washington Home Offices Remote Location, Remote City, WA, 06032 USA

Otis Elevator Company is searching for a highly motivated Repair Field Operations Leader to provide direction, support, and leadership for our Billable Repair business for the Northwest Operating Area.

Essential Responsibilities: 

• Drive field efficiency and quality improvements to meet labor and material margin plans 

• Achieve annual sales and margin plans for the sub-region

• Ensure all branches are utilizing Billable Repair tools ​

• Ensure branches are following standardized process​

• Complete Billable Repair (OO) audits semi-annually to validate adherence in the branch​​​

• Monitor and adjust labor weekly to ensure target backlog pull-through rate to meet plan​

• Review projects for efficiency ​

• Promote digital tools to help drive business​​

• Provide routine training on contract coverage to help drive Billable Repairs (callbacks, material, obsolescence)

• Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity 

• Provide on-going training, development, and leadership to the repair operations team 

• Provide technical direction to field operations staff and participate in large bids 

• Responsible for the quality of service in designated territory 

• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products 

• Report and present on recommendations for all product designs and performance requirements 

• Conduct audits for performance

• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance

• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe 

• Drive a safety culture throughout territory through communication, discipline, recognition and training​ 

Education / Certifications 

• High school diploma or equivalent required; bachelor’s degree preferred 

Basic Qualifications 

• Experience working with field level associates required  

• Leadership experience required  

• Ability to work in a highly team-oriented and dynamic environment 

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers 

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software 

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills 

• Knowledge and strict enforcement of company EH&S policy and processes 

Preferred Qualifications 

• 7+ years elevator industry experience or experience leading technicians in a similar industry preferred 

• Management experience a plus 

Travel: Travel Required within assigned territory  

Location: This position is remote, with travel required. The preferred location would be within the Northwest sub region.

The salary range for this role is $133,000 to $177,000.  We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certi