Associate Director and Systems Administrator (Alumni Ambassador Program)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Director and Systems Administrator (Alumni Ambassador Program)

Job Profile Title

Alumni Officer C

Job Description Summary

The Alumni Ambassador Program engages over 20,000 alumni volunteers who share their passion and enthusiasm for Penn with prospective undergraduate students. Interactions with alumni ambassadors provide a platform for students to learn about Penn and connect with members of the alumni community, and they provide alumni with a meaningful way to give back with their time and stay connected to the university.

We are seeking a dynamic, detail-oriented, and technically proficient professional to join our team as Associate Director and Systems Administrator. Reporting to the Director of the Penn Alumni Ambassador Program, the Associate Director will assist in managing the university’s largest single alumni volunteer effort to promote outreach to prospective Penn students through the alumni network. This unique role combines strategic volunteer management with technical expertise, making it critical to the success of the Alumni Ambassador Program.

The Associate Director is responsible for building and maintaining long-term and mutually rewarding relationships with Penn alumni so that they may be ambassadors of Penn worldwide. The ideal candidate will have proven knowledge and experience in comprehensive alumni relations, volunteer management, and higher education admissions to support a coordinated global effort to engage alumni and support Penn's outreach to prospective and current applicants.

The Associate Director will manage and enhance the Slate CRM database for the Alumni Ambassador Program, ensuring its optimal functionality and integration with other university systems. This individual will be responsible for developing, maintaining, and enhancing the technological infrastructure that supports volunteer outreach, information-sharing, and identity management. This role is critical in ensuring the smooth operation of our volunteer management system, data integrity, and the efficient execution of alumni-student interactions.

Job Description