Salesforce Platform Product Manager

 

We are ZimVie, a global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

 

 

Job Summary:

The Salesforce Platform Product Manager is responsible for ownership, and delivery of Salesforce Sales Cloud and Commerce Cloud capabilities. This role combines product management, business analysis, delivery leadership, and operational governance to ensure the platform delivers measurable business value and high-quality user experience.

 

The position defines the platform roadmap, leads business requirement intake, translates needs into scalable solutions, and drives execution through internal teams and external partners. In addition, the role oversees platform stability, service performance, and continuous optimization across the Salesforce ecosystem.

 

This role operates at the intersection of business and technology and requires strong cross-functional leadership, stakeholder engagement, and the ability to drive outcomes without direct authority.

 

Principal Duties and Responsibilities:

• Define and maintain the Salesforce platform vision, roadmap, and success metrics aligned to business objectives
• Translate business priorities into a structured, value-driven product backlog
• Lead requirements gathering workshops with business stakeholders across sales, commercial, operations, and support functions
• Develop user stories, workflows, process maps, and acceptance criteria aligned to business outcomes
• Serve as Product Owner within Agile delivery processes, including backlog refinement, sprint planning, reviews, and release governance
• Drive end-to-end delivery execution from requirements through design, build, testing, and deployment
• Identify and proactively resolve delivery risks, cross-functional dependencies, and bottlenecks
• Manage System Integrators and external vendors delivering Salesforce capabilities
• Hold vendors accountable for scope, timelines, quality, and contractual deliverables
• Oversee platform operations, including incidents, service requests, SLA performance, and defect resolution
• Establish governance processes for prioritization, release management, and technical debt management
• Partner with business leaders to drive platform adoption, value realization, and continuous improvement
• Communicate roadmap priorities, delivery status, and business outcomes to leadership teams

 

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

 

Expected Areas of Competence (i.e., knowledge, skills, and abilities)

 

• Deep functional knowledge of Salesforce Sales Cloud and Commerce Cloud
• Strong product ownership and roadmap development capabilities
• Agile / Scrum delivery leadership and backlog management
• Business requirements elicitation and workshop facilitation
• Process mapping and user story development
• Vendor and System Integrator management
• Understanding of APIs, data flows, and cross-system integrations
• Strong stakeholder communication across business and technical teams
• Ability to influence and lead without direct authority
• Strong analytical and problem-solving skills
• Ability to balance short-term business needs with long-term platform sustainability
• Experience driving adoption, KPI tracking, and measurable business outcomes

Education/Experience Requirements

 

• Typically requires bachelor’s degree in busi