Senior Site Reliability Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• The Senior Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team focusing on instance performance, reliability, and availability. 
• This is a technical role and requires strong troubleshooting skills as well as strong technical skills. 
• This is a nightshift role (4 days a week) and must be based anywhere within the Republic of Ireland.

Qualifications

• Degree in computer science/engineering or equivalent
• Minimum of 4 years of IT operations experience
• Experience in leveraging AI into work processes, decision-making, or problem-solving
• Solid Knowledge of ITIL driven IT Operations – Incident, Problem & Change Management
• Experience working well in a team environment while also being able to work productively while unsupervised
• Solid experience of troubleshooting in a highly demanding environment
• Demonstrated ability to troubleshoot difficult technical issues
• Strong personal commitment to quality and customer service
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
• Excellent time management skills

Required Technical Qualifications

• Extensive knowledge of Unix/Linux operating system, including memory management, process management, disk/IO troubleshooting, and network troubleshooting
• Solid understanding of Networking skills, including TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTP
• Understanding of relational databases (e.g., MySQL, Postgres)
• Knowledge of one (or more) scripting languages: JavaScript, Python, Unix Shell
• Hands-on experience with Kubernetes and containerization.

Preferred Qualifications (Good to Have)

• Familiarity with Configuration Management tools like Ansible and Puppet
• knowledge of monitoring and observability tools (Prometheus, Grafana, etc)
• Working knowledge of the components in a web applications stack
• Experience diagnosing performance degradation (e.g. explain plans, database tuning, replication related issues)
• Familiarity with monitoring large and scalable systems, applications, and networks
• Experience with Splunk, Gitlab
• Understanding of CI/CD pipelines and Git-based workflows.
• Certification in cloud platforms (AWS/GCP/Azure).

What you can expect from us: 

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: 

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. 

• Good working culture to support the balance you need in both work an