Vans: Store Manager - Carlsbad Company

Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformity, and relentless progression. Yesterday’s “Off The Wall” moment is today’s new normal, and at Vans, we believe in constantly outdoing ourselves. Together with our communities across the globe, our vision is to push culture forward because we believe that the pursuit of progression never ends. We are constantly inspired by the future generation of positive catalysts within our community.    

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of people who think and live “Off the Wall,” Vans just may be the place for you.  

To learn more about our values and our culture, visit Vans Careers or www.vans.com.  

What will you do? 

A day in the life of a Store Manager at Vans looks a little like this. 

As the strategic leader of the store, the Store Manager drives business performance, delivers exceptional customer experience, and cultivates a high-performing, inclusive team culture. This role champions brand values and ensures operational excellence across all areas, directly impacting profitability, team development, and customer satisfaction.  Ideal for a dynamic, people-focused leader who thrives in a fast-paced retail environment and is passionate about building strong teams and memorable customer interactions. Let’s break down that day-in-the-life a bit more. 

• Model exceptional customer service and selling behaviors drive a consumer-centric mindset and elevate the in-store experience.​ 

• Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.​ 

• Model brand-specific service standards and selling behaviors to foster authentic customer engagement.​ 

• Utilize independent judgment and discretion to lead all aspects of people management, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.​ 

• Monitor and shape store culture to ensure alignment with company values and a positive team environment.​ 

• Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.​ 

• Assess customer interactions and overall in-store experience; resolve escalated customer concerns with professionalism and sound judgment.​ 

• Manage store operations including scheduling, expense control, loss prevention, audits, and reporting.​ 

• Ensure visual merchandising standards are met and inventory is maintained through proper shipping and receiving procedures.​