Associate Director, Field Access & Affordability Solutions-Immunology-Dermatology/Rheumatology (Horsham, PA)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Market Access

Job Sub Function:

Reimbursement

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.  

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. 

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Job Description 

 

Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a home office-based, Associate Director, Field Access & Affordability Solutions Immunology position within the Patient Engagement and Customer Solutions (PECS) organization, whose goal is to create more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Skills Required:

• Has high tolerance for ambiguity, enjoys innovating and pushing the boundaries of what’s possible, and has a deep service orientation, empathy, and passion for patients
• Has passion for driving large-scale transformation; is comfortable working in a highly matrixed org; has comfort with shaping digital solutions; and has experience with patient/customer experience (any industry, not necessarily pharma) 

PECS talent will develop critical skills in areas including:

• Shaping strategy
• Innovation across the value chain
• Large-scale business transformation
• Leading in a matrixed environment
• Market access acumen  

The Associate Director (AD), Field-Based Access & Affordability Solutions will be responsible for leadership of 2 direct reports that support Field Reimbursement Manager (FRM) field operations and FRM training and execution. The AD position will involve identifying and pursuing opportunities to enhance patient access to Johnson & Johnson Innovative Medicine products to deliver a best-in-class, personalized patient experience. The ideal candidate must have a high intellectual curiosity, demonstrate an ability to distill and prioritize key insights, and develop and execute on patient focused strategy and tactics. The individual should also have a track record of success with innovation that will contribute to a seamless customer experience in helping patients start and stay on Janssen therapies. 

  

A Day in the Life 

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.  

The Associate Director, Field-Based Access & Affordability Solutions will work to elevate the patient impact of our Immunology Field Reimbursement team. Their day-to-day responsibilities include: 

• Field Reimbursement KPIs and Initiatives: Develop and monitor KPIs that support patient fulfillment. Foster collaboration between FRM and other customer or patient facing teams including