Agriculture Customer Service Representative (Shafter, CA)

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

Are you customer focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU! 

General Purpose and Scope of Position: 

Wilbur-Ellis is seeking a dependable Customer Service Representative to join our team. This position plays a key role in supporting customer interactions and serves as a liaison between customers, the field sales team, and operations. The role encompasses administrative support, order processing, and inventory management assistance to ensure exceptional service and customer satisfaction.

Key Skills and Abilities Include:  

• High School Diploma or equivalent 

• Proficiency with computers to an intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems.  JD Edwards practice and process training will be provided 

• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy  

• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time 

• Mobility to move freely across uneven terrain, both indoors and outdoors, safely 

Key Personal Attributes Include:   

• Strong interpersonal and communication skills (verbal, written, and across phone, email, and text), with the ability to build positive, professional relationships with customers, peers, and management.

• Demonstrates a commitment to teamwork and delivering exceptional customer service.

• Strong organizational skills with keen attention to detail, and the ability to multitask and prioritize multiple assignments effectively.

• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.  

• Reads, writes, and speaks the English language fluently.   

Specific Responsibilities and Key Deliverables Include:   

• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software  

• Responds to customer sales inquiries in a timely, accurate, and appropriate manner 

• As part of the support team, document and process product use recommendations as required  

• Utilizing JDE, enter and process customers' orders as requested.  Meet or exceed timelines established under the Timely Transaction Processing policy (TTP)