Senior AIOps Engineer (Hybrid)

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Engineering Sr Lead Analyst is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

The position is within the Production Management AIOps Organization that is at the forefront of transforming production management and operations through cutting-edge technologies. The incumbent will lead the efforts to automate the routine production tasks, enhance predictive capabilities, reduce manual intervention and ensure integration of AI into existing operational workflows
 

Responsibilities:

• Support all products within functional area, from design to implementation and ongoing performance according to business need

• Identify, establish and maintain strategic partnerships with executives from technology vendors within assigned area and coordinate to influence vendor product roadmaps to be in line with Citi strategic goals

• Ensure that Citi makes appropriate strategic choices in the onboarding, management and exiting of vendors from the product portfolio

• Ensure there is adequate capital budget to develop and implement the assigned strategic technology roadmap

• Provide technical leadership in the design of highly complex systems

• Develop and advocate for new solutions to undefined system needs, where no solution is available within the technical community

• Impact the engineering function by contributing to technical direction and strategic decisions

• Ensure products are ready and adhere to global operational standards for ongoing operation and support

• Mentor junior team members and allocate work

• Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of relevant experience in an Engineering role

• Experience working in Financial Services or a large complex and/or global environment

• Project Management experience.

• J2EE/microservices development experience of running applications in cloud native environments (Google cloud, AWS, API Gateway technolo