Chief of Staff to CEO

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Chief of Staff, Reporting to CEO

As the Chief of Staff, you will be a trusted advisor to the CEO to oversee and optimize the CEO’s time by helping to manage and prioritize tasks related to a range in varying complexity and making better decisions to achieve efficiency. Collaborate with executive leadership team members to support moving projects forward.  Identifies, documents, and manages the business deliverables required to support the initiatives and holds responsible parties accountable for completing deliverables on schedule to support project deadlines. Exercises exceptional time and project management skills, prioritization, and preparation skills to ensure all executive leaders stay focused on the continued growth and well-being of the company.

Major Responsibilities:

Proactively Supports Operational Vision in Collaboration with Team:

• Developing and maintaining initiative-level delivery roadmaps that outline the timeline, milestones, and dependencies for projects and initiatives within the organization's portfolio.

• Works closely with the CEO on directives given and deliverables due, keeping the CEO abreast of impending deadlines and missed deadlines.

• Informs C-Suite and SLC leaders of upcoming commitments and responsibilities while also keeping them abreast of changes in a rapidly evolving and fluid environment.

• Meets with department heads regularly, attends executive meetings and coordinates round table discussions as needed, updating CEO on a “need to know” basis.

• Strong fundamental understanding of data analytics and validation, critical thinking to extrapolate trends from data and infer appropriate operational interventions.

• Partners with Corp Communications to support critical communication and messaging from CEO to Executive staff, within the organization, and externally to clients and major stakeholders.

• Reviews, prepares presentations and meeting materials from stakeholders prior to meeting where they are disseminated to CEO ensuring each meeting has appropriate data readily accessible.

• Organizes and helps coordinate internal town halls, external conferences and speaking engagements. Helps with the preparation for board meetings, and key presentations.

• Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

• Provides direct oversight and management of important (as designated by the CEO) and/or time intensive projects. Includes:

• Oversight of staff’s projects, tasks, and directives, to ensure the CEO stays on track and productive.

• Serves as the bridge across departments, managing and monitoring high-level projects and ensuring proper effectuation of initiatives.

• Represents CEO in regular stakeholder meetings to provide oversight of critical organizational processes and projects.

• ​Follows-up with internal/external stakeholders to ensure deadlines are met.

• Works with the teams to build up our compliance practices by assisting in implementation with a standardized approach using our Compliance Management System

• Utilizes advanced problem-solving skills to proactively identify, solve and escalate problems as needed.

• Establishes and monitors workflow for CEO’s Office team to maintain optimal efficiency.

• Uses the utmost discretion to protect the privacy of the CEO.

Qualifications:

Education:

• Bachelor’s Degree in Business, Human Resources, Finance or Psychology (Minimum)

• Master’s Degree (Preferred)

Work Experience:

• 10+ years Chief of staff, portfolio mgt, Financial Services, Management Consulting, or related experience supporting C-Suite executives

• 8+ years Financial Services, Management Consulting, or related experience (Minimum)

• 3+ years Project Management, Portfolio Management

• A fundamental understanding of data analytics, critical thinking to extrapolate trends from data and infer appropriate operational interventions.

• Must have exceptional organizational, planning, and time manageme