Associate Director, Housing Assignments & Communications

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Housing

Time Type:

Full time

Job Type:

Regular

FLSA Status:

ExemptHybrid 01 (On Campus 3-4 Days/Week)

Excluded

Summary:

The Associate Director of Housing Assignments & Communications is responsible for managing the assignments, billing, and occupancy record-keeping functions for all student housing, all communications with campus residents and external stakeholders via print, web, and social media outlets, management of the Housing and Residence Life (HRL) Office Assistant program, and off-campus housing resources and programming. This position has management responsibility for all room assignments, room changes, and billing.  In addition, this position manages record-keeping related to current and past occupancy figures and develops short and long-term projections for management review.  The Associate Director also has responsibility for departmental functions, such as housing related publications and processes, web and social media, and all other methods of communications with student and external stakeholders.

The Associate Director of Housing Assignments and Communication will serve as a key stakeholder for other departments in relation to housing. This includes other departments such as Admissions, AU Central, the ASAC, and academic areas such as University College, Honors, and Community Based Research Scholars.

The Associate Director of Housing Assignments and Communication has additional responsibilities to act as a central point to creating improvements through key performance indicator tracking and assessment driven management. This will allow Housing to fine tune the departmental website, Service Now, and StarRez end user experience.

Essential Functions:

1.) Housing Assignments

• Manages housing application and booking process for approximately 4,500 residents each semester in 13 residence halls and off-campus apartment buildings, as needed.  Oversees processing of resident room changes, ASAC accommodations, withdraws, and cancel requests. Serves as one of the department’s primary contacts for students, parents, faculty, and staff on housing policy and assignment issues. Ensures all housing accommodations are assigned, billed, monitored, and audited.  Manages housing appeals process; review appeals and determines outcome of appeal. Alongside Assistant Director of Housing Assignments, coordinates housing assignments for students approved for ADA accommodations. Responsible for the development of annual publications and communication to constituencies on housing application, assignment, and billing processes.  This position serves as the key stakeholder with responsibilities, to act as a central point to creating improvements through the Housing website, Service Now, and StarRez end user experience.

2.) Staff Supervision

• Responsible for hiring, onboarding, training, and managing staff on an ongoing basis. This includes providing regular feedback, coaching, mentoring, and evaluating performance. Also, identify and encourage participation in professional development opportunities. This position oversees the Marketing and Communications Coordinator and the Assistant Director of Housing Assignments, with oversight of additional assignments staff and a small team of student staff.     

3.) Stakeholder Commun