Manager, Email Deliverability

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

WHAT WE'RE LOOKING FOR

Braze helps customers to create memorable experiences between consumers and the brands they love. Email is a core channel for our customers. To ensure email communications have the best opportunity to reach their intended recipients, we have an amazing team of email deliverability experts that help to educate on industry concepts, analyze deliverability indicators, advise on email best practices and support customers through deliverability issues. We are looking for a technically-versed email deliverability subject matter expert who also has experience nurturing and supporting expertized deliverability consultants to join our team. As Manager, Email Deliverability, you will lead a regional team of customer-facing deliverability experts and own a regionally-based book of business. Alongside your team, you will promote best practices and generate recommendations to improve client’s email programs to maximize their impact through Braze. 

WHAT YOU’LL DO

• Oversee, nurture and grow a team of regionally-based deliverability consultants through day-to-day interactions and long-term career development
• Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust
• Function as an escalation point for the regional team to support customers through deliverability issues as well as increase customer value and retention
• Aid in long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
• Partner with cross-functional teams, like Customer Success, Technical Support, Sales, and Growth, to develop and iterate on strategies that improve Braze teams and our customer experience
• Take an active role in thought leadership through writing blogs, articles, and whitepapers
• Help represent Braze at M3AAWG and within other important industry communities

WHAT YOU HAVE

• Experience leading a team of email deliverability consultants with great team culture, high employee satisfaction, long-term employee retention and excellent team performance
• Very strong understanding of the email deliverability space, including technical concepts and best practice deliverability strategies
• A well-demonstrated, consultative approach to deliverability issue analysis, root cause identification and high client satisfaction throughout issue support
• High familiarity in coordinating with mailbox providers, blocklist operators and filtering companies to understand the evolving email landscape and navigate challenging deliverability outcomes
• Proven experience in identifying and implementing process optimization and transformation in order to increase process efficiency, reduce time-to-market & support scalability
• Excellent communication skills, able to work with, influence and align with multiple stakeholders
• A strong mindset of problem-solving with multiple operational tools

WHAT YOU CAN EXPECT

A great tech startup culture where openness, curiosity, collaboration, and career growth are encouraged and supported.  You’ll also have the op