Electronic Banking Specialist

Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with federal holidays and weekends off? (Must be available for work Monday-Friday.) Ability to speak fluent English and Spanish is preferred.

We are looking for friendly smiling faces to join our electronic banking team. To be considered as an applicant please complete and sign the online application form. If were not linked to our application form for a signature, please check your inbox for a clickable link to create a password for your account. For additional information or paper application accommodations, please stop by 1919 Hope Court, Suite100, Rapid City, SD or call 605-718-8060.

Role:

The Electronic Banking Operations Specialist is responsible for providing customer support for the bank's consumer and commercial electronic banking services. This position provides electronic banking support for both customers and internal staff. Responsible for some maintenance and support of electronic banking software applications.

Essential Functions & Responsibilities:

• Answers calls and responds to emails to handle customer inquiries.
• Identifies and escalates priority issues.
• Routes calls to appropriate resources and follows up customer calls where necessary.
• Documents all call information according to standard operating procedures.
• Maintains, analyzes and troubleshoots electronic banking products.
• Documents all issues regarding digital delivery channels and works with IS to resolve.
• Acts as the central communications point regarding issues with electronic banking products.
• Assists in researching, testing and documenting functionality before and during implementation of any new digital channels or services.
• Provides training on electronic banking products and services to internal staff.
• Remains up to date on Security First Bank products and services, as well as regulatory policies and procedures.
• Maintains documentation sufficient to demonstrate compliance with regulations.
• Critical thinking and organization that will lead to efficiency improvement opportunities.
• Performs other job-related duties as assigned.

Performance Management:

• Ability to adapt and embrace change and look at change as an opportunity for improvement.
• Thorough knowledge of banking with emphasis on deposit accounts, branch operations and banking technology.
• Ability to analyze and evaluate effect of regulations on internal operations and procedures.
• Ability to display true ownership of problem resolution and responsibility for actions taken.
• Thorough knowledge of deposit documentation, accounting concepts and applications.
• Ability to manage numerous on-going projects.

Knowledge, Skills and Abilities:

Education and/or Experience.

• High School Diploma or General Education Degree (GED), or equivalent.
• 1 to 3 years of experience in business, finance, technology or related field or equivalent combinations of education and experience.
• Experience with current systems in use by organization is preferred.

Interpers