Team Center Coordinator - Emergency Department

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Team Center Coordinator - Emergency Department

                        

Location

Stuart

                    

Facility

Martin Health North

                     

Department

MMC Emergency Room-Cleveland Clinic Martin Health

                      

Job Code

001257

                     

Shift

Days

                       

Schedule

7:00am-7:00pm

                       

Job Summary

                         

Job Details

Cleveland Clinic Martin North Hospital is a fully integrated medical campus that includes diagnostic centers, outpatient surgery and a 24-hour emergency department located in the state-of-the-art hospital. Cleveland Clinic Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education.  

Seconds count in an emergency, and people count on Martin North Hospital’s Emergency Department to provide high quality, compassionate care. Martin North Hospital’s Emergency Department has multi-disciplinary care teams, and the leading-edge technology needed to diagnose and treat patients effectively, 24 hours a day, seven days a week. The Emergency Department is a great place for someone who wants to work with diverse populations of patients and develop a wide skillset treating a variety of medical problems. This department is team-oriented and committed to supporting you as you discover, learn, and grow.  

By joining the Emergency Department team as a Team Center Coordinator, you will provide top-quality customer service to patients, families and visitors to promote and support the best healthcare experience possible. You will perform various administrative and clerical duties to ensure efficient operational flow within the department while offering direct patient care under the supervision of an RN. This role offers you a unique opportunity to enhance both your management and nursing skills in a welcoming, encouraging environment.    

A caregiver in this position works days from 7:00AM – 7:00PM. 

A caregiver who excels in this role will:  

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients. 

• Respond to patient call lights and make rounds.  

• Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care. 

• Assist with processing patient admissions, transfers and discharges. 

• Assist patients and families with wayfinding and direct them to available resources. 

• Assemble and maintain patient medical records and other documents related to patient care. 

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices. 

• Provide or assist w