Program Manager, Sustainable Sourcing and Responsible Procurement

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

The role of the Responsible Procurement manager will be to build, drive, and manage our sustainable sourcing and responsible procurement supplier engagement program.   The aim of this role is to help meet our corporate sustainability goals for the science-based target initiative and our overarching Net Zero target in a sustainable and responsible manner.

The successful candidate will report to the Senior Sourcing Manager of Responsible Procurement while supporting and working closely with our ESG team and Sustainability team.

The role involves developing and executing strategies for the responsible supplier engagement program to engage and improve the environmental performance of suppliers and reduce the carbon footprint of our company’s supply base. Additionally, the role will help develop and support the company’s supplier diversity and sustainability risk programs.

Support execution of sustainable sourcing and responsible procurement best practices. Drive stakeholder accountability for supplier selection, based on sourcing objectives through the addition of sustainable sourcing and responsible procurement best practices.

• Be point of contact for the Global Sourcing team across sourcing categories and ESG reporting needs for sustainable sourcing and responsible procurement.
• Drive the strategy and implementation of sustainable sourcing and responsible procurement programs and integrate into our sourcing processes.
• Develop plan to address risk, supplier diversity and sustainability across key categories.
• Develop engagement strategy for suppliers.
• Support our suppliers to continually improve social and environmental performance and meet targets across key sustainability themes, with a particular focus on accelerating progress to net zero and meeting our responsible procurement targets.
• Develop and manage training for suppliers to improve their sustainability efforts.
• Work with business partners in identifying supplier partnerships through activities such as implementing alternative suppliers, alternative hardware/software/services and category innovation to meet net zero
• Embed sustainability sourcing requirements across policies and standards, RFP’s and contracts where needed.
• Develop, manage and monitor the use of appropriate Responsible Procurement KPI’s utilizing dashboards and scorecards to measure and improve the effectiveness of the key elements of the sourcing organization.
• Educate and train sourcing managers to support program
• Operationalize development and implementation of responsible procurement data collection systems, tools, and processes, including CDP supply chain, EcoVadis and bespoke data collection options.
• Develop and manage sustainable supplier dashboards displaying supplier sustainability performance and overall program progress against KPIs driving program level reporting and scorecards,
• Create data forecasts to generate insights and improve sustainable sourcing performance.
• Evaluate suppliers nearing contract term and where applicable identify alternatives if current supplie