Absence Leave Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.  

Anticipated Start date: April/May 2025

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.  
 

The opportunity:

Come join a fantastic team in a fast paced and exciting work environment! Absence Leave Specialists review claims for leaves of absence and decide if the person applying is eligible to have their leave request approved. Handling various levels of claims give you the opportunity to interact and make a difference for our clients daily. 

How you will contribute:

• Review claim requests to ensure the person applying for leave meets all the requirements for approval, including their medical condition, the recommendations of their health care providers, and federal or state guidelines.
• Reach out to employees, employers, health care providers, and attorneys to get the paperwork or information you need to decision a claim.
• Serve our clients in a caring and empathetic manner, communicating clearly with them the decisions you make.
• Approve the leave if the person meets all the requirements.
• Ensure your claim decisions match the insurance contract and follow all state, federal, and corporate laws, regulations, and procedures.
• Process claims in a timely manner with accuracy. 
• Protect and maintain personal health information with a high level of confidentiality according to Sun Life procedures and federal rules and regulations. 

What you will bring with you:

• Ability to work with a diverse group of people.
• A passion for helping people, especially in times of need due to illness or injury.
• Ability to provide superior service and build positive relationships.
• Independent, innovative thinking and efficient decision-making skills to support leaves of absence request review and approvals.
• Attention to detail and organized approach to support documentation information.
• A drive to continuously learn, build, and grow professionally.
• Demonstration of strong mathematical skills for calculations and adjustment of claim payments.
• Strong organizational skills, including the ability to prioritize work and multi-task.
• Strong research, analytical, critical thinking, problem solving skills and decision-making skills. 
• Ability and desire to work in a fast-paced, service-oriented environment.  

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work® Certified in Canada and the U.S.
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running