ServiceNow Senior Business System Analyst

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

ServiceNow Senior Business System Analyst

Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Leads projects from inception to completion with matrix, global teams.

Responsibilities

• Partners with the business to analyze, define and document business requirements within and across functional areas

• Drives standard methodologies during requirements gathering and modeling

• Has a strong focus on gathering core requirements, beyond stated requirements and accurately places these within a broader context

• Understands business environment and helps to connect/align meaningful business stakeholders

• Handles partner expectations and communications within and beyond functional track

• Knows business environment well enough to identify and actively include the correct partners

• Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects

• Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors as appropriate

• Advises on solutions prepared by peers or supporting team, and champions good design practices

• Documents and reviews broader team documentation

• Supports team in identifying and defining relevant documentation templates pertaining to solution delivery

• Is a champion for knowledge transfer to enable/empower other team members

• Develops functional designs for applications, integrations and conversions

• Ability to work on multiple functional areas and integrations with third-party products

• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

• Reviews functional designs and obtains sign-offs with the cross-functional business and IT teams

• Provides inputs into business processes based on design capabilities

• Champions balanced, forward-looking functional designs

• Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs

• Coordinates defects clarification, triage and coordinate resolution with engineering teams

• Runs multiple application releases and projects

• Handles stakeholder expectations

• Designs release scope and schedu