Associate Software Engineer

About InvoiceCloud: 

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

Invoice Cloud is hiring an Associate Software Engineer that will work closely with other Software Engineers and the Client Services department researching and debugging technical issues submitted via the support ticketing system. As an Associate Software Engineer on our team, you will be responsible for determining if an issue exists within our systems. If errors exist in the code base, you will determine whether to fix the issue, when permissions allow it, or forward it to the appropriate Engineering team for resolution. You will also be expected to clearly communicate technical issues or solutions to the Client Services team.  

Outcomes 

First 30 days   

• Understand the different File Import/Export file types that are transferred to/from InvoiceCloud and the Biller/Software – Invoices, Adjustments, Payments, etc. 
• Understand the differences between Stratus, Stratus Web Services, native web services, FTP, RTDR, CloudPayments, and DataPump data exchange methods and how to leverage them to suit the software partner’s needs. 
• Understand how the Customer experience works from the Customer’s perspective. 
• Understand how the Biller Portal works from the Biller’s perspective. 
• Respond to assigned tickets within an hour of assignment. 

First 90 days 

• Be able to find issues with Bill Presentment, File Processing, Payment Platform, and debug issues. 
• Be able to investigate and resolve Stratus related issues. 
• Respond to assigned tickets within 30 minutes of assignment. 

First 180 days  

• Be able to find issues with Customer experience and Biller experience code bases and properly describe the issues to other Software Engineers. 
• Ongoing  
• Able to handle a fast-paced environment. 
• Able to multitask efficiently. 
• Able to fit into an atypical work environment. 

Who You Are: 

• Attention to detail - Will you have a keen eye for detail when debugging applications? 
• Problem solver – Will you leverage all tools available to you to determine a root cause? 
• Efficient – Can you communicate complicated technical matters in a clear and concise manner? 
• Forward thinking – Is the solution you’re proposing going to cause problems down the road? 
• Committed - It’s 5PM, you have a big ticket that a Biller is waiting on.  What do you do? 
• Proactive - You see one issue happening over and over.   What do you do?  Continue to manually go around every time, or move to resolve it permanently? 
• Coachable - Will you do as you are asked or do what you are used to? 
• Accountable - If you make a mistake, do you own it or move on, and continue to make the same mistakes? 

What We Seek: 

• Experience with Visual Studio .NET, VB.NET, ASP.NET, C# 
• .NET framework (C#, VB.NET, ASP.NET (WebForms, MVC, WebAPI), Visual Studio, T-SQL, ADO.NET, SQL Server, Jupyter Notebooks)  
• Bachelor’s Degree preferred or equivalent combination of education and experience required.  
• SoapUI and Postman  
• Not afraid to ask questions.  
• Exhibit greater desire to learn fast and contribute meaningfully.  
• Ability to fit into an atypical work environment.  
• Ability to handle a fast-paced environment & multitask efficiently.  
• Individual should have good communication skills. 

Benefits

We offer a competitive benefits program including:

• Medical, de