Senior Field Service Engineer - Heidelberg Area

What if the work you did every day could impact the lives of people you know? Or all of humanity?<h2></h2><p></p>At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.<h2></h2><p></p>Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.<h2></h2><p></p><p><b><span>Senior Field Service Engineer (Heidelburg) </span></b><span> </span></p><p><b><span>Remote </span></b><span> </span></p><p></p><p><b><span>Closing date: 13th December</span></b></p><p><span> </span></p><p><span><span>As a </span></span><b><span>Senior</span></b><span><span> </span></span><b><span>Field Service Engineer </span></b><span><span>here</span></span><b><span> </span></b><span><span>at </span></span><b><span>Illumina, </span></b><span><span>you will partner with customers to install and </span><span>maintain</span><span> all hardware including customer troubleshooting, and complaint resolution. This position serves as an engineering consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth, support instrument uptime, and customer satisfaction. </span></span><span> </span></p><p><span> </span></p><p><b><span>It is essential to have a valid driving license</span></b><span><span> within Germany with the flexibility to </span></span><b><span>travel up to 80% </span></b><span><span>across the region. </span></span><span> </span></p><p><b><span>Fluent language skills in both English and German are also essential. </span></b><span> </span></p><p><span><span> </span></span><span> </span></p><p><span>Illumina's employee benefits are industry-leading and </span><span>include</span><span> flexible time off, private medical insurance, </span><span>compassion</span><span> and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!</span><span> </span></p><p><span> </span></p><p><b><span>Why You</span></b><span> </span></p><p><span> </span></p><p><span><span>As a <b>Senior Field Service Engineer</b>, you will have experience gained working within an engineering role, ideally within the scientific/medical sector however not essential so long as you have experience working </span><span>with</span><span> </span><span>highly complex</span><span> and technical equipment.</span></span><span> </span></p><p><span><span>This role requires troubleshooting, communication, time management, and collaboration skills.</span></span><b><span> </span></b><span> </span></p><p><span> </span></p><p><b><span>Responsibilities:</span></b><span> </span></p><ul><li><p><span><span>Applies core knowledge and understanding of area of specialization to provide solutions in creative and effective ways. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to </span><span>identify</span><span> cause and suggest variations in approach.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Works on assignments of diverse scope where information is limited and problem solving requires adaptation of existing techniques. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Enhances internal and external working relationships and networks with senior partners within area of expertise. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Adapts style to differing audiences and often </span><span>advises</span><span> others on difficult matters that require persuasion.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Work is done independently and is reviewed at critical points. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Uses evaluation, judgment, and interpretation to select </span><span>best</span><span> course of action.</span></span><span> </span></p></li></ul><p><span> </span></p><p><span> </span></p><p><b><span><span>Experience/Education:</span></span></b><span> </span></p><ul><li><p><span><span>Typically requires considerable related experience with a </span><span>Bachelor’s</span><span> degree; or some related experience and a </span><span>Master’s</span><span> degree; or a PhD without experience; or equivalent work experience.</span></span><span> </span></p></li></ul><p><span> </span></p><p><span><span>INDEUR</span></span><span> </span></p><p><span><span>#LI-REMOTE</span></span><span> </span></p><p><span><span>#LI-EMEA</span></span><span> </span></p><h3></h3><p></p><h3></h3><br/><p></p>Illumina believes t