Principal Technical Support Engineer

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Principal Technical Support Engineer in San Francisco, CA:

Job Duties: Assist clients in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved. Develop and maintain technical expertise in assigned areas of product functionality. Assist clients with troubleshooting and providing analytical and problem-solving expertise to maximize their use of the Salesforce platform. Provide feature explanation and Salesforce coding best practices. Actively maintaining and participating in job-related training activities. Research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritize and manage time effectively in a fast-paced environment. Create and curate knowledge content. ˆHQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering, or closely related quantitative discipline, and one (1) year of experience in job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering).

Special Skill Requirements: (1) Lightning Web Components; (2) Aura Components; (3) VisualForce Pages; (4) Apex; (5) JavaScript; (6) HTML; (7) REST and SOAP API; (8) Apex triggers; (9) SOQL and SOSL; (10) Workflow rules; (11) Flows; (12) ChangeSets & SFDX. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.
 

Salary: $133,400.00 - $199,700.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 19-3501. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.