Court Operations Leadworker II, Hennepin County, Juvenile Division

Hennepin County District Court invites qualified applicants for a full-time Court Operations Leadworker II positions within the Juvenile Division.
 
This is a diverse, professional environment that promotes equity for all court staff and court customers. The Juvenile Division is made up of 40 staff members who manage approximately 13,000 juvenile case filings annually for Hennepin County working with Juvenile Delinquency, Child Protection, and Adoption related cases.
 
Court Operation Leadworker II performs highly advanced juvenile-related court operations work under limited supervision of the Court Operations Supervisor. The Lead II serves as a subject matter expert in problem solving, and case processing including duties in lead I and lead II capacity which consists of extensive training in all areas of juvenile court, assigning, reviewing, working in data quality reports, and approving work of other clerical staff. 

This AFSCME-represented position is classified as a Court Operations Leadworker II. The Juvenile Justice Center is located downtown Minneapolis at 590 Park Avenue. This position will be assigned to the first-floor administrative clerk's office (Suite 100) but may also be assigned to various judicial chambers as needed. Typical hours for these positions are 8:00 a.m.-4:30 p.m., with some flexibility based on business needs. This position is currently working both remotely and in-person, which may change depending on operational need. 

Example of Duties

• Model leadership within the division through extensive training in case processing, courtroom clerking, and office functions that include initiating and processing documents for all juvenile case types, electronic filing (eFS), calendar preparation, front counter customer service, and records. 
• Serve as a subject matter expert and is a positive role model by demonstrating exceptional interpersonal communication, technical skills, initiative and motivation in contributing to the district’s mission, vision, and values. This position performs case processing, extensive staff training, operational support, and working extensive data quality reports. Work is completed in a high-volume, fast-paced environment that requires dedication to providing excellent customer service, application of specialized clerical knowledge, and a comprehensive understanding of procedures.
• Use knowledge of court operations, technical expertise, advanced problem-solving skills, and leadership skills to serve as a primary resource for staff and internal/external stakeholders. Coach and mentor staff in the supervisor’s absence.
• Proactively identify workflow or process issues and make accurate and timely decisions in the face of ambiguous or difficult situations.
• Act as a subject matter expert to lead and coordinate the work of others and to resolve difficult, unique, and urgent case-processing issues. Provide consistent training in court operations under limited supervision.

Typical Qualifications

Minimum Requirements:

Any combination of training and work experience which indicates possession of the knowledge, skills, abilities, and skills listed.

• High school diploma or equivalent.  
• At least 2 years of experience as a Court Operations Associate, Court Operations Specialist, Court Operations Leadworker, or equivalent experience. 
• As this position will be working partially remotely, access to reliable internet connection is required during this time.

Minimum Knowledge, Skills, and Abilities:

• Knowledge of current day-to-day court operations, functions, and scope of authority. 
• Working knowledge of current Minnesota Court Information System (MNCIS) case processing, including processing financials, court procedures and policies related to both the administrative office and courtroom functions, and the ability to apply these as needed. 
• Experience writing job procedures and developing training materials in a clear and concise manner.
• Experience in providing one-on-one training. 
• Experience in planning and monitoring the work of others. 
• Organized with the ability to prioritize and meet deadlines, and plan and coordinate the daily work of other employees who are engaged in a variety of work assignments. 
• Self-directed and motivated with demonstrated leadership skills, the ability to independently make decisions in accordance with laws, regulations, and departmental policies and procedures, and the ability to work well under pressure. 
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