JOB DESCRIPTION:

About Abbott 

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.  

In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg.  

Working at Abbott  

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:  

• Career development with an international company where you can grow the career you dream of 

• An attractive benefits package (e.g. attractive Abbott Pension Plan, a company bike, employee stock purchase program) 

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.  

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.  

• A challenging position in a fast-growing crisis independent industry 

• To become part of a dynamic, highly educated, highly skilled, and motivated team 

• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication 

• Multi-national environment, where we foster the development of our talents within the enterprise 

Abbott Diabetes Care (ADC) in Wiesbaden is looking for a

Project Manager (m/f/d) Customer Service - Diabetes Care Germany

based in Wiesbaden

The Opportunity

• The Project Manager independently leads and executes projects to optimize processes, systems, and service structures within Customer Operations.
• The role ensures the successful implementation of strategic initiatives by coordinating internal departments and external partners.
• As a key contributor to operational excellence, the position bridges project design and sustainable execution within ongoing operations.
• This role enables the organization to execute strategic service improvements in a sustainable, scalable, and compliant manner.
• The Project Manager is a key contributor to aligning operational excellence with Abbott’s business objectives and quality standards.
• The position serves as a core interface between transformation projects and stable daily operations within Customer Operations.

What You'll Do

• Full ownership of assigned projects across Customer Operations scope
• Ensure all operational activities comply with internal SOPs, quality requirements, and regulatory frameworks
• Analyze, optimize, and document end-to-end customer service processes and cross-functional workflows
• Lead cross-functional workshops, project meetings and coordination routines
• Prepare management reports, project updates and decision proposals
• Understand and improve client satisfaction levels measured in Net Promoter Score (NPS), working towards a harmonized/less complex customer journey
• Manage internal and external stakeholders across multiple functions
• Ensure service provider alignment and compliance with business and quality standards
• Collaborate cross-functionally with multiple departments, e.g. IT, E-Commerce, CX, Market Access and Quality, Order Entry, Logistic, Sales & Marketing
• Actively contribute to the continuous improvement of service performance, effic